At Framewalla, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your details when you interact with our website https://framewalla.net/ (“Site”). By accessing or using our Site, you agree to the terms outlined below. If you do not agree, please refrain from using our Site.

Eligibility

If you are considered “incompetent to contract” under the Indian Contract Act, 1872 (including minors and un-discharged insolvents), you must inform your parent or legal guardian about this Privacy Policy and obtain their consent before registering or placing orders on our Site.

Scope

This Privacy Policy applies to services offered directly under our domain. It does not cover third-party websites linked from our Site. We encourage you to read the privacy statements of any external sites before sharing personal details with them.

Information We Collect

When you browse, register, or make a purchase, we may collect:

Personal details: Name, contact number, email address, billing/shipping address.

Account details: Username, password, and payment information (credit/debit card details, bank account info, etc.).

Order information: Product details, preferences, and transaction history.

Technical data: IP address, browser type, operating system, referring/exit pages, and time spent on our Site.

Cookies: Used to store session data, shopping cart contents, and preferences. You may disable cookies in your browser, but some features may not function fully.

How We Use Your Information

We use your details to:

Process and deliver your orders for frames and related products.

Improve your shopping experience with personalised recommendations.

Communicate order updates, promotions, and product launches.

Detect and prevent fraud or misuse of our services.

Comply with legal and regulatory requirements.

Disclosure of Information

We may share your data:

With service providers (payment gateways, logistics partners, IT service providers) strictly for order fulfilment.

When required by law, regulation, or court order.

To prevent suspected fraud, security threats, or illegal activities.
We will never sell or rent your personal information to unauthorised third parties for marketing purposes.

Security Measures

We use SSL encryption and industry-standard practices to secure your information. Only authorised employees or contractors with a legitimate business need can access your personal details. However, no system is completely secure, and we cannot guarantee 100% protection.

Your Choices

Updating Information: You can log in to your account to review or modify your personal details.

Opt-Out: You can unsubscribe from marketing communications at any time by following the instructions in our emails.

Policy Changes

Framewalla reserves the right to amend this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.